Employee Spotlight: Jennifer Garcia

Published on March 15, 2024 By Liberty Creative Solutions

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In this spotlight on Jennifer Garcia, a valued Customer Service Representative at LCS, her dynamic role evolution and diverse background in graphic design underscore her adaptability and dedication.

Jennifer Garcia has been an integral part of the LCS family for the past four months, bringing enthusiasm and adaptability to her position. Her role as a Customer Service Representative is always evolving, shaped by the ever-changing needs of clients and the dynamic nature of the industry. Embracing this development, Jenny expresses “It keeps the role interesting! I look forward to learning the ins and outs at LCS.”

One of the aspects Jennifer values most about her time at LCS is the diverse range of projects she gets to work on. From collaborating on creative designs to engaging with clients, the variety keeps her role stimulating and fulfilling. The people at LCS also play a crucial role in making her experience enjoyable, fostering a collaborative and supportive work environment.

Beyond her current role, Jennifer's journey to LCS is a testament to her diverse background. A graduate of Columbia College Chicago with a degree in Graphic Design, Jennifer has worn many hats in the printing industry. From being an Art Direction intern at an ad agency to working at a family-run print shop, her experiences have been as diverse as her skill set. She even ventured into the realms of Health Insurance Claims Subrogation, working as a Third Party Liability Investigator and gaining valuable customer service experience.

As Jennifer reflects on her past, she emphasizes her dedication to creating a better work-life balance, a goal she aims to achieve in the coming months. Beyond her immediate goals, she recently gained insight into customer service distinctions, learning about the significance of Customer Experience (CX) versus User Experience (UX). This newfound knowledge adds a layer of depth to her role, emphasizing the importance of client interactions.

When asked how she would describe her team, Jennifer highlights the considerate nature of her colleagues. She explains, “Management really cares that we succeed. It is great working with such a creative, fun, and welcoming team.”

Jennifer leaves us with a piece of advice, not just job-related but universally relevant. Networking, she insists, is crucial. “Whether you join associations or just go to conventions or events, it’s important to keep learning and meeting new people!”

As we continue to unravel the stories behind the faces at LCS, Jennifer Garcia stands out as a shining example of dedication, versatility, and the LCS commitment to creating exceptional customer experiences.

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